We "park” (deactivate) credits after a long period of account inactivity. This helps keep your credits safe in the event your account is compromised. The applicable term of inactivity is as follows: 

• 3 years of inactivity for translators.
• 4 years of inactivity for clients.

When this happens, you’ll receive an email notification and your account statement will also be updated. 

To unpark (reactivate) your credits, submit a support ticket including your BLEND profile ID and we’ll help you as soon as possible.