Translation Wizard

• What if the language pair I need isn't listed?
• I cannot upload my file to your site
• Why are certain language pairs not supported in the Wizard?

Profile

• How do I reset 2FA without Google Authenticator?
• Unable to Sign in to my BLEND account.
• I need to change my email address
• I forgot which email I used when creating my account
• How do I change my password?
• I requested a password reset, but I haven't received an email

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Project

• Certificate translation – My project is ready, but the translated files are missing
• I completed a project, but the status is “In Review”
• What if the project word count is incorrect?
• I uploaded the wrong file for translation. How can I delete it?
• I chose the wrong language pair for my project. Can I fix this?
• I selected the wrong expertise category for my project

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Notifications

• I’m not getting any notifications
• How do I unsubscribe from email notifications?
• Why don’t I receive a notification for every project in my Open Projects list?

Payment

• Payment won't go through. What should I do?
• What do I do if I was charged twice?
• I submitted a convert-to-cash request but haven’t received my payment.
• My Payoneer card expired. How do I add a new card to my BLEND account?

Online Editor (Workbench)

• KYC project – The online editor won’t let me enter a value
• Workbench – I can’t log in to Crowdin
• Workbench says “Could not connect to the server".
• Workbench shows a 404 error
• How to clear cache and cookies in Chrome
• How to clear cache and cookies in Firefox

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