Translation projects typically start within 24 hours once they are submitted.
Usually, they start during the business hours in the country in which the translator lives. As all of our translators are native speakers of their target language, most of our French translators live in France, etc. Hence, translation projects can be delayed during the weekend or during the night in the translator's time zone.
Translation projects can also be delayed due to incorrect word count or when an expert text (legal, technical, medical, etc.) is submitted as a regular translation project.
If your translation project is delayed, please contact our Customer Support Team (firstname.lastname@example.org) and we will make sure a translator starts working ASAP.