Most conversion requests take up to 48 hours to process fully due to time zone differences and banking operations.  

If your payment is delayed, please make sure: 

• The conversion/transfer date was set correctly. Go to Control panel -> Balance tab: 

• Your PayPal email address is correct. If there’s an error – cancel the transfer request and submit a new one:

• If your convert request disappeared from your Dashboard submit a ticket and we will assist you as soon as possible. 

Note: check our Forum to stay in touch with company updates and reports about ongoing issues.