Probation is a structured process intended to identify and address the translators who deliver low-quality translations. This procedure is automated and is triggered when you receive a score of 3.5 and lower in a Language Leader review. As a result, you will promptly receive a notification email regarding the ongoing probation process.
The system will then randomly select 3 recent projects for a quality sample check by a Language Leader. Based on the results of these sample checks, you will either pass, fail, or remain on probation if there are no recent projects to test.
Which Projects Are Selected for Quality Sample Checks?
The projects selected for quality sample checks must meet the following criteria:
- The project was delivered within the past year (from the most recent to the oldest).
- The project was not completed using the Phrase or Crowdin workbenches.
- The project with a word count of 200 words or more.
Projects that were affected by technical glitches, misleading instructions, or any other issues are not to be selected as samples.
Please note that projects completed more than a year ago will not be subject to sample checks.
Results of the probation
Your probation is considered successful if all Language Leader scores are higher than 3.5. If at least 1 Language Leader score on any of the 3 reviewed projects is equal to or less than 3.5, the probation will be deemed failed. If probation fails, our collaboration will be terminated.
If there are no projects eligible for probation, the probation process will remain in progress.
An automatic email notification is sent to you once you enter the probation and if you fail the probation.
If you disagree with a Language Leader score, you can dispute the result, leading to an investigation of the dispute. If the score is found to be unjustified, the probation will be canceled.
Note: you have only 1 dispute for a 30-day cycle.