Here are some things to check: 

• Acceptable file formats: png, art, bm, bmp, dwg, gif, ico, ief, iefs, jpe, jpeg, jpg, jps, pic.
• File size should not exceed 500kb.
• If your file type and size match the requirements above, try refreshing your page or using a different web browser. 

If you’re still unable to upload your photo, please submit a ticket.