Leveling system is our transparent way of ensuring that all translators working with us maintain a high level of quality and take action immediately when a problem arises The leveling system doesn’t apply to bilinguals recruited for special projects.
Our system is set up such that the higher the level, the more projects you have available to you. This is our method for maintaining high standards on all projects, regardless of size. You can upgrade the leveling system by completing all of the above parameters within a 30-days cycle.
We expect all translators working with us to maintain the highest levels of professional performance and behavior.
There are 4 levels: Bronze, Silver, Gold and Diamond. Each level has its own thresholds.
By meeting these requirements, you’re able to level up or stay at your current level.
You also can go down a level if at least 1 of the main 4 parameters (Quality, On-time delivery, Professional conduct, Response rate) was not met by the end of the 30-days cycle.
The parameter that should be improved is marked in red. You can check the goal for the next level at the end of the parameter’s bar:
The evaluation of your performance is dynamic, and it happens every 30 days. The cycle is individual, and it doesn’t correspond to the calendar month. Hover on the level indicator icon to know your current progress:
You will go down a level if the conditions for at least 1 of the 4 parameters below isn't met.
|Quality||a combination of client’s feedback and our internal quality assurance (LL/QA).|
|Professional conduct||number of warnings received for breaching our terms of service including unprofessional communication with clients.|
|Response rate||respond to 90% of the inquiries you received within 16 hours.|
|On time delivery||deliver 90% of all your projects on time.|
Volume and Projects delivered parameters are interchangeable.
|Volume||the amount of translated words.|
|Projects delivered||the number of successfully delivered projects.|
To go up a level, you need to fulfill either Volume or Projects delivered together with 4 main parameters. At the same time, you will not lose a level if Volume/Projects delivered are the only parameters that were not met.