On-time delivery is a parameter that helps evaluate translators' performance and promotes a focused, disciplined approach. Having impeccable delivery timing will help gain levels and may award precedence over peers in acquiring projects. You should deliver at least 90% of started projects within the allocated time to meet the on-time delivery goal:
At the beginning of a new cycle, the On-time delivery parameter is set to 100%. The more projects you expire, the lower the percentage will get. However, the parameter may change throughout the cycle depending on the total number of projects you deliver.
On-time delivery FAQ:
- Will a request for an additional time affect my On-time delivery parameter?
If the additional time is approved and the project is delivered on time, there will be no negative impact on the delivery rating.
- Will a negative On-time delivery rating be removed if it was due to a technical issue?
We take full responsibility for any technical issues that prevent you from completing the project. If you experience technical issues, contact our support team immediately so we can resolve them as quickly as possible. If the issue is not resolved in a timely manner, the negative rating will be removed.
- Do re-opened projects affect my On-time delivery parameter?
The projects you have already signed may be re-opened, particularly when revision is required. However, they will not affect your On-time delivery rating.