Manage your project
- What does expert translation mean?
- How do I submit a new project?
- What happens after I pay?
- How long will my translation take?
- What is the countdown timer on the project page?
- I only need part of my document translated. What should I do?
- My translation request is urgent. Do you have an expedited service?
- Where can I add translator notes special instructions, and context?
- Can translators work online in a shared Google doc/sheet?
- Who can help me split my files to have the translation done faster?
- How can I share a Glossary file?
- Why hasn’t my project started?
- How do I approve a translator request for more time to work on my project?
- What is the ‘Add Your Reviewers’ button?
- Chat with translators
- The translator is not responsive – what should I do?
- How do I know when my translation is ready?
- In what file format will I receive the translation?
- What happens when I cancel a project?
- How do I add tags to my project?
- My Project is “In Review” and I can't see the translation. Why?
- I opened a Translation+Editing project. When will the editing start?
- I received my translation. Why isn’t the project marked as ‘Completed’ on my projects list?
- I need to receive my translated files via standard mail. Can you send me files through using “snail mail”?
- Where can I see my project history?
- I need more material translated than what I indicated in my original project. What should I do?
- What if my exclusive translator isn’t available for my project?
- Can project notifications be sent to more than one email address?
- Can the translated file(s) be sent to multiple emails?