Manage your project
- How do I submit a new project?
- Where can I see my project history?
- How does the project page look?
- What happens after I pay?
- How long will my translation take?
- What is the countdown timer on the project page?
- I only need part of my document translated. What should I do?
- My translation request is urgent. Do you have an expedited service?
- What does expert translation mean?
- Certificate translation – My project is ready, but the translated files are missing
- I cannot upload my file to your site
- I uploaded the wrong file for translation. How can I delete it?
- I chose the wrong language pair for my project. Can I fix this?
- I selected the wrong expertise category for my project
- I need to contact the translator, but the discussion board is closed.
- I was charged but can't find my project.
- Why was my project put on “Hold”?
- Where can I add translator notes special instructions, and context?
- How can I cancel a project I just submitted?
- Can translators work online in a shared Google doc/sheet?
- I ordered a Certificate of Accuracy but haven’t received it
- Who can help me split my files to have the translation done faster?
- How can I share a Glossary file?
- Why hasn’t my project started?
- How do I approve a translator request for more time to work on my project?
- Chat with translators
- The translator is not responsive – what should I do?
- How do I know when my translation is ready?
- In what file format will I receive the translation?
- How do I add tags to my project?